In the unlikely event that you have a problem or issue, please contact us prior to returning. We are very often able to help customers troubleshoot problems which are usually a result of rough handling by the shipping carrier. Have the clock and a couple of small screwdrivers (especially Phillips) at hand along with someone who has basic mechanical aptitude.  TIP:  Before doing anything else,  give the eyeballs a gentle nudge from side to side, clock plugged in, which will sometimes "jump start" the clock and return it to normal operation.